Facts And Questions

What is Brickowl? - Brickowl is a collection of independent sellers and stores offering Lego parts pieces and sets. This store is Warehouse Hanger 51.

What are the costs for an order? - The minimum Lego parts and pieces order amount is £3.00 GBP. postage is added at the end of the checkout process.

I don't have a Paypal acccount can I still place on order? - Paypal is preferred but you can make a card payment through Paypal without an account.

Can I place an international order? - Yes Warehouse Hanger 51 sends post worldwide.

When will my order be dispatched? - The dispatch time for Warehouse Hanger 51 is 1 to 3 working days.

What postal services are available? - Most items will be sent with Royal Mail. You can choose between 1st and 2nd class post.

What is the difference between 1st and 2nd class post? - 1st class post is a 1 to 2 day service from dispatch, 2nd class post is a 2 to 3 day service from dispatch.

Do you guarantee next day dispatch or offer express delivery? - No the minimum dispatch time is 1 to 3 days. Express delivery services are not offered as these have a high cost.

Do you offer free delivery? - No all postage costs are paid for after you have selected your parts and pieces at the end of the checkout process.

The postage cost seems high why is this? - All postal services offered are insured for transport and or tracked if available. These prices have to cover postal services and packaging and transaction costs.

How will my order be packed for shipping? - All parts will be sent in grip seal bags. Minifigures will come in their own grip seal bag. Orders will be sent in bubble lined envelopes or boxed with care as needed.

Can I add items to my order after I have summited and payed for my order? - Yes you can add to your order as long as this is before your order reaches processed status. There is a small fee for this service. 

Can I cancel my order? - Yes you can cancel as long as this is before your order has been processed and packed for shipping. Your refund will be minus the incurred orignal transaction fee for using Paypal.

I can't see a postal service I want to use or none is available during the checkout process? - Use request a quote for a shipping estimate.

I want to place a large or bulky order? - Use request a quote for a shipping with or without insurance.

What happens if I place an order without postal insurance? - You the buyer at your own risk will be liable for any loss or damage incurred during transport after your order has been dispatched. Orders with no insurance will not be compensated for with any kind of refund.

Can I track my order? - Orders over a value of £20 will be sent signed for. Orders over a value of £50 will be sent tracked and signed for

Returns - Can I Return My Order - NO Warehouse Hanger 51 does not accept returns

Lost And Undelivered Post - You have 14 days from the date of order to raise an issue with not receiving your order

My question is not listed on this page? - Use the Brickowl messaging service contact us at Warehouse Hanger 51

Direct web link - www.thelostbrick.brickowl.comLast Updated: 8 Jun 2020